Terms and Conditions

Returns & Refunds

At Organic Oils Direct we know we can all get it wrong sometimes. If you ordered the wrong product or find the product does not meet your expectations return it to us within 30 days for a full refund or exchange to;

Organic Oils Direct

5 Lakes BLVD

Wooloweyah, NSW

Australia 2464

In any return please include a copy of the invoice and any comments concerning the returned product. Also include a contact phone number and or email address to arrange any agreed refund or credit if applicable according to our refund policy.

Have a question about our return and refund policy please email us at info@oilsdirect.com.au

Refund Policy

We do not accept the return of opened 15ml and larger sizes of oils unless we agree in writing prior to return that they are faulty.
The customer is responsible for postal costs in returning product unless the product or order is faulty and we agree to cover the cost in advance in writing.
The tamper evident safety seal must remain unbroken (in these sizes only) in order to qualify for a refund.
Returns must take place within 30 days of dispatch.
We do not accept returns of any blended or mixed products unless they have been blended and mixed by us for you.
We do not accept returns on sale items, sample products or free of charge products (gift products).
If a refund is agreed upon in writing you will have the option of payment being refunded to your credit card account or via electronic transfer (dependent upon original payment method).
In lei of monetary refunds we also provide credits for use in our online store.
Not sure please contact us on info@oilsdirect.com.au

Privacy Policy

Your details will never be sold or traded to any third party by us.

With regard to your online privacy we may collection certain information that may or may not identify you within our system. Our systems are only used to help provide functionality to our online shop and are designed to use only relevant information about you (if any). Some information we collect include:

Your details when you subscribe to our online email service, complete any online form or when you provide any email address to us during interaction with our website.
We collect basic site statistics which allow us to determine errors in our site and to help create better content. This never includes personal information and is restricted to performance of our own website. We do however record your computers IP address.
When you use our website we store cookies in your browser that helps us to understand what types of products you are looking at and can help us provide a better service to you and all our customers by customising special offers or sale items.
From time to time we may need to review our privacy policy to enable improved protections or to meet changes to any legislative requirements.

Terms & Conditions

This Website (referred to in these Terms and Conditions as the “Website”) is owned and operated by Organic Oils Direct Pty Ltd (“the Owner”) on the World Wide Web (“www”).

The Website is available for you to:

(1) Access conditional on your acceptance without alteration of the terms and conditions set out below. By continuing to access the Website you are agreeing to the terms and conditions set out below in Part A.

(2) Provide information about our products and or services conditional on your acceptance without alteration of the terms and conditions set out below/on this linked page. By continuing to provide information about your product or service you are agreeing to the terms and conditions set out below in Part B.

Part A – Use of material on the Website

Except for the limited use set out in paragraph 2 below you may not use the Website, or the material contained on it, for any purpose. This involves:

(1) the reproduction of the material in any material form;

(2) the distribution of the material in any material form;

(3) re-transmission of the material by any medium of communication;

(4) uploading and or reposting the material to any other site on the www;

(5) “framing” the material on the Website with other material on any other www site.

The above are unlawful in any jurisdiction and are specifically prohibited by these Terms and Conditions.

Notwithstanding the above restrictions on use of the material on the Website, you may download material from the Website for your personal non-commercial use provided you do not remove any copyright and trade mark notices contained on the material.
You may not modify or copy:

(1) the layout of the Website; and

(2) any computer software and code contained in the Website.

Organic Oils Direct Pty Ltd (“the Owner”) reserves all intellectual property rights, including, but not limited to, copyright in material and/or services provided by it. The material provided on the Website is provided for personal use only and may not be:

(1) re-sold and/or re-distributed in any material form;

(2) stored in any storage media; and/or

(3) re-transmitted in any media,

without the prior written consent of the Owner.

Links to other Websites

The Website contains links to sites on the www owned and operated by third parties and which are not under the control of the Owner.
In relation to the other sites on the www linked to the Website, the Owner:

(1) provides the links to other sites to assist you and the existence of a link to other sites does not imply any endorsement by the Owner any linked site, and

(2) is not responsible for the material contained on those linked sites.

Disclaimer 1

The Owner is making the Website available for others to publish information without assuming a duty of care to users. The Owner is not in the business of providing professional advice and gives no warranty, guarantee or representation about the accuracy, reliability or timeliness or otherwise, of the information contained on the Website and or linked sites on the www.
To the full extent permitted by law the Owner disclaims any and all warranties, express or implied, regarding:

(1) the accuracy, reliability, timeliness or otherwise of any information contained or referred to on the Website and/or of any linked sites; and

(2) merchantability or fitness for any particular purpose for any service or product contained or referred to on the Website and /or on any linked sites.

The Owner will not be liable under any circumstances for any loss of profits or any damages of any kind recognised by law (even if it has been advised of the possibility of such loss of profits or damages) which are the consequence of your actions:

(1) acting, or failing to act, on any information contained on or referred to on the Website and or any of the linked sites; and

(2) using or acquiring, or your inability to use or acquire, any service or product contained or referred to on the Website and/or any linked sites.

Disclaimer 2

The Owner does not warrant guarantee or make any representation that:

(1) the Website and or the server that makes the site available on the WWW are free of software viruses;

(2) the functions contained in any software contained on the Website will operate uninterrupted or are error-free; and

(3) errors and defects in the Website will be corrected.

The Owner is not liable to you for:

(1) errors or omissions in the Website, or linked sites on the www;

(2) delays to, interruptions of or cessation of the services provided in the Website, or linked sites; and

(3) defamatory, offensive or illegal conduct of any user of the Website, whether caused through negligence of the Owner, its employees or independent contractors, or through any other cause.

You agree to accept the full cost of any necessary repair, correction and maintenance of any of your computer software or hardware, which may be necessary as a consequence of you accessing the Website.

Limitation of liability

Disclaimer 1 and or Disclaimer 2 may not apply to you in jurisdictions where limitations on or exclusions of warranties or liabilities are not permitted by law. To the full extent permitted by law the Owner’s liability for any implied warranty or condition is limited, at the choice of the Owner, to one or more of the following:

If the breach of an implied warranty or condition relates to services:

(1) the supply of the services again; or

(2) the payment of the cost of having the services supplied again.

If the breach of an implied warranty or condition relates to goods:

(3) the replacement of the goods or the supply of equivalent goods;

(4) the repair of such goods;

(5) the payment of the cost of replacing the goods or acquiring equivalent goods, or having the goods repaired.

Use of information gathered

The Owner and or people authorised by it may gather, process and use the information:

(1) which you may provide when accessing the Website, such as your name, address, e-mail address and other personal information about you; and

(2) regarding the way in which you use the Website including, without limitation, information acquired through the use of “cookies” programmed during the accessing of the Website.

The Owner will not disclose, unless your authority is granted, the information to others and authorise others to offer you goods and services using the information acquired through (1) and (2) above.

Termination of access

The Owner may terminate access to the Website at any time without giving any explanation or justification for the termination of access, and the Owner has no liability for any costs, losses or damages of any kind, arising as a consequence of terminating access to the Website.

Alteration of Terms of Access

The Owner reserves the right to change these Terms and Conditions:

(1) with or without notice to you; and

(2) without giving you an explanation or justification for such change.

Relevant jurisdiction

If any part of this Agreement is found to be void, unlawful, or unenforceable then that part will he deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
This Agreement will be governed by and interpreted in accordance with the law of New South Wales, Australia without giving effect to any principles of conflicts of laws.
You agree to the jurisdiction of the Courts of Sydney, New South Wales to determine any dispute arising out of this Agreement.

Part II – Terms and conditions relating to the providing of information about your product or service

Uploading information

You represent and warrant in relation to any material and or information you provide to the Website that:

(1) you are authorised to provide the material and/or information;

(2) the material and or information is not defamatory or a malicious falsehood in relation to any product, service, person or corporation;

(3) the material and or information does not constitute unfair competition for any product and or service;

(4) the material and or information does not infringe any intellectual property right including, but not limited to, trademarks, service marks or business names (whether registered or unregistered), confidential information and copyright; and

(e) the material and/or information does not infringe any legislation or regulations of the Commonwealth of Australia and the State of New South Wales including, but not limited to, the Trade Practices Act 1974 (Cth) and the Fair Trading Act 1987 (NSW) and equivalent state and territory legislation] and any other parliament competent to legislate in relation to the Website or any law in any country where the material and or information is or will be available electronically to users of this Website.

License to use intellectual property

By uploading any material which is intellectual property including, but not limited to, copyrighted works, trademarks and service marks (the “intellectual property”) on to the Website, you are granting the Owner a perpetual, non-exclusive and payment-free license throughout the world to:

(1) reproduce, use and exploit the intellectual property, as part of the Website, to the full extent permitted by intellectual property law in any jurisdiction in which the Website is available to users; and

(2) allow the Owner to sub-license others the same rights granted to the Owner in (a) above.

Removal of information

In relation to any material and/or information included on the Website, the Owner may remove any material and or information, including but not limited to links to other sites on the www, at any time without giving any explanation or justification, for removing the material and /or information.

Limit of liability

The Owner and its respective officers, employees and agents have no liability for any costs, losses or damages of any kind, which you may incur, arising whether directly or indirectly. This applies in relation to or in connection with any material and or information supplied in respect of advertising on this Website; and as a consequence of removing any material and/or information from this Website.

Indemnity

You will at all times indemnify and keep indemnified the Owner and its respective officers, employees and agents (in this paragraph referred to as “those indemnified”) from and against any loss (including reasonable legal costs and expenses) or liability incurred by any of those indemnified arising from any claim, demand, suit, action or proceeding by any person against any of those indemnified where such loss or liability arose out of, in connection with or in respect of any breach of this Agreement by you; and publication of or distribution of the material and or information supplied by you.

Relevant jurisdiction

If any part of this Agreement is found to be void, unlawful, or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
This Agreement will be governed by and interpreted in accordance with the law of the New South Wales, Australia without giving effect to any principles of conflicts of laws.
You agree to the jurisdiction of the Courts of Sydney, New South Wales to determine any dispute arising out of this Agreement.